Keep Local or Keep Server settings?

[jasonshortphd]

This is still happening in 4.1.18 on a PC.
It will ask Local file is from today, the server version is from Dec 28, 2016??? That is QUITE old. How can I just tell it to delete all the server side copies and use my local to sync?

I tried manually hitting sync, says same values every time. For some reason my local is not overwriting the server side values.

[Zygor Dev 6]

This is still happening in 4.1.18 on a PC.
It will ask Local file is from today, the server version is from Dec 28, 2016??? That is QUITE old. How can I just tell it to delete all the server side copies and use my local to sync?

I tried manually hitting sync, says same values every time. For some reason my local is not overwriting the server side values.

Can you grab the log file for today (or whichever date it occurred on) and send it in an email to support@zygorguides.com ? I'm curious if there's any errors going on while attempting to upload your files to the server. You can find the logs directory by right-clicking the tray icon, and selecting Logs.

[jasonshortphd]

Done - emailed with a screenshot of what the client shows me as well.

THANKS!

[Zygor Dev 6]

Done - emailed with a screenshot of what the client shows me as well.

THANKS!

There is in-fact an error being thrown on the server when trying to process the uploaded file for the account in question. I'll post back and let you know when you can give it another shot and we'll see if it fixes the problem.

[jasonshortphd]

There is in-fact an error being thrown on the server when trying to process the uploaded file for the account in question. I'll post back and let you know when you can give it another shot and we'll see if it fixes the problem.

I think it was fixed today. Now when I manually sync I can see the server side file is from today! Hurray! Thank you.

[jasonshortphd]

Still having an issue though. Now I see Jun 28th changed locally, and the server is stuck on Jun 13th.

ZygorGuidesViewer.lua","productdir":"ZygorGuidesVi ewer","localTimestampLastSeen":1561767541,"serverT imestampLastSeen":1561767541,"localTimestamp":1561 768377}]
2019-06-28T20:18:35.186-07:00 -- src\background\sync\sync.ts -- info -- sync compResponse: -- {"toDownload":[],"toUpload":[{"accountdir":"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM","prodPath" :"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM\\SavedVaria bles\\ZygorGuidesViewer.lua","serverName":"1OHM--SavedVariables--ZygorGuidesViewer.lua","productdir":"ZygorGuidesVi ewer","localTimestampLastSeen":1561767541,"serverT imestampLastSeen":1561767541,"localTimestamp":1561 768377,"serverTimestamp":1560462697}]}
2019-06-28T20:18:35.291-07:00 -- src\background\initBackgroundService.ts -- error -- Handled exception for sync in background service: -- {"__CONFLICTS__":true,"conflicts":{"toDownload" :[],"toUpload":[{"accountdir":"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM","prodPath" :"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM\\SavedVaria bles\\ZygorGuidesViewer.lua","serverName":"1OHM--SavedVariables--ZygorGuidesViewer.lua","productdir":"ZygorGuidesVi ewer","localTimestampLastSeen":1561767541,"serverT imestampLastSeen":1561767541,"localTimestamp":1561 768377,"serverTimestamp":1560462697}]}}
2019-06-28T20:18:35.288-07:00 -- src\background\sync\syncUtil.ts -- info -- Sync conflict on 1OHM--SavedVariables--ZygorGuidesViewer.lua. Not handled yet. Adding to upload --
2019-06-28T20:18:49.575-07:00 -- src\main\production.ts -- info -- Checking for update --
2019-06-28T20:18:49.746-07:00 -- src\main\production.ts -- info -- Update for version 4.1.18 is not available (latest version: 4.1.18, downgrade is disallowed). --
2019-06-28T20:21:25.375-07:00 -- src\background\sync\sync.ts -- info -- sync running with lastSeenSyncEntries / conflictResults / syncEntries: -- [{"localTimestamp":1561767541,"serverName":"1OHM--SavedVariables--ZygorGuidesViewer.lua","serverTimestamp":156176754 1}] [{"category":"upload","syncEntry":{"accountdir":"D: \\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM","localTime stamp":1561768377,"localTimestampLastSeen":1561767 541,"prodPath":"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM\\SavedVaria bles\\ZygorGuidesViewer.lua","productdir":"ZygorGu idesViewer","serverName":"1OHM--SavedVariables--ZygorGuidesViewer.lua","serverTimestamp":156046269 7,"serverTimestampLastSeen":1561767541},"type":0 }] [{"accountdir":"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM","prodPath" :"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM\\SavedVaria bles\\ZygorGuidesViewer.lua","serverName":"1OHM--SavedVariables--ZygorGuidesViewer.lua","productdir":"ZygorGuidesVi ewer","localTimestampLastSeen":1561767541,"serverT imestampLastSeen":1561767541,"localTimestamp":1561 768377}]
2019-06-28T20:21:25.683-07:00 -- src\background\sync\sync.ts -- info -- sync compResponse: -- {"toDownload":[],"toUpload":[{"accountdir":"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM","prodPath" :"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM\\SavedVaria bles\\ZygorGuidesViewer.lua","serverName":"1OHM--SavedVariables--ZygorGuidesViewer.lua","productdir":"ZygorGuidesVi ewer","localTimestampLastSeen":1561767541,"serverT imestampLastSeen":1561767541,"localTimestamp":1561 768377,"serverTimestamp":1560462697}]}
2019-06-28T20:21:25.775-07:00 -- src\background\sync\sync.ts -- info -- Downloading 0 outdated entries. -- []
2019-06-28T20:21:25.810-07:00 -- src\background\sync\sync.ts -- info -- Uploading 1 outdated entries -- [{"accountdir":"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM","prodPath" :"D:\\Games\\World of Warcraft\\_retail_\\WTF\\Account\\1OHM\\SavedVaria bles\\ZygorGuidesViewer.lua","serverName":"1OHM--SavedVariables--ZygorGuidesViewer.lua","productdir":"ZygorGuidesVi ewer","localTimestampLastSeen":1561767541,"serverT imestampLastSeen":1561767541,"localTimestamp":1561 768377,"serverTimestamp":1560462697}]

[ZG Support 1]

We are aware of the problem and trying to get a solution/fix in place.

[huggie]

Hi, I may be wrong, but isn't it strange that the error message mentioned (almost) each time:
"productdir":"ZygorGuidesVi ewer?

Meaning the space between the "i and the "e".

[ZG Support 1]

Nah, that's just a text formatting thing that isn't the cause for the issue.